Contact
One email address reaches everything, and a person reads it. There is no contact form, because a form would need JavaScript and this site deliberately loads none.
contact@evez.online
We usually reply within one to three working days.
Before you write: two things we cannot do
We are not Snapchat support
Evez is an independent publisher with no connection to Snap Inc. We cannot access your account, reset a password, recover deleted Memories, unlock a locked account, or restore a streak, and nobody here can escalate anything to Snap. Emailing us about a locked account will only cost you time. The routes that do work are in our guide on contacting Snapchat support.
The second is simpler: we do not give individual advice about a personal situation. If you are dealing with harassment, an image shared without consent, a threat, or anything involving the police, please contact the appropriate authority rather than us. Our guides explain how features behave; they are not a substitute for help.
What to include
Any message is welcome, but the ones below get resolved fastest because they arrive with what we need.
| Reason | When it applies | What to include |
|---|---|---|
| A correction | A guide says something wrong, or Snapchat has changed since we checked | The guide URL and the exact claim that is wrong. Your operating system and Snapchat version if you have them, since behaviour often differs by build. This is the most useful message you can send us. |
| A topic request | There is a Snapchat question we have not covered | The question, phrased the way you would search for it. We prioritise questions the existing results answer badly. |
| A source suggestion | You know a primary source that would improve a guide | The guide URL and a link to the source. We weight official documentation most heavily. |
| A broken link | Something on the site does not work | The page you were on and the link or feature that failed. |
| A privacy request | You want to exercise a data right under GDPR, the CCPA, or another state law | Put “Privacy request” in the subject line. Say which right you are exercising. See the privacy policy for what we actually hold, which is very little. |
| A copyright or DMCA notice | You believe content here infringes your rights | Put “DMCA Notice” in the subject line and follow the format on the DMCA page. Incomplete notices cannot be actioned. You are also welcome to just describe the problem first. |
| Press, or anything else | Media enquiries, permissions, or a question that fits nowhere above | Whatever context you have. |
Corrections get priority
Snapchat changes constantly and our guides go stale. A correction is genuinely the most valuable message we receive, and we would rather hear that we are wrong than not.
If the app disagrees with something we have written, the app is right. Tell us what you are seeing and we will check it, fix it, and update the guide’s last-checked date so other readers can see it moved.
Answers you can get faster than by emailing
- Locked or hacked account, or a lost password? Only Snapchat can help. See contacting Snapchat support.
- Worried about your Memories? Start with is Snapchat deleting Memories, which covers exporting everything before making any decision.
- Want to stop sharing your location? Ghost Mode and location sharing.
- Want to know what we hold about you? The privacy policy answers it: no accounts, no mailing list, no reader database.
Our details
- Email: contact@evez.online
- Website: evez.online
- Operator: Evez
- Governing law: England and Wales
- Copyright and DMCA notices: contact@evez.online, and see the DMCA page for the required format.
We read and reply to every genuine message. Thank you for reading Evez.